Overview 

In 2015 Impact Hub Seattle was planning the launch of a second co-working space in Bellevue in response to increased membership and limited capacity. The hub wanted to learn how to continue growing their membership base while sustaining positive member experience for current members. 

 

 

APPROACH

Co-design

Participatory observation

Ethnographic interviews

Document analysis

Case study analysis

 

 

OUTCOMES

User Groups

Member Track Personas

Member Timeline

Transition Strategy

Integration, Design, Implementation workshop