In 2013, CHEO had begun the roll out of a $7.7-million electronic medical records project. I was hired to oversee the remaining design and build of the finance platform and to facilitate the change management process between three departments sharing the same billing system.




Departmental mediation

Workflow analysis and integration

Change management

Digital workflow design




Improved interdepartmental relations

Streamlined three separate billing processes into one digital workflow

Optimized revenue cycles